Towing Bill Of Rights
SCHEDULE 1
CODE OF CONDUCT
1. Every tow operator, tow truck driver and vehicle storage operator shall act with professionalism, integrity, courtesy, good faith and fairness toward the public and each other.
2. Every tow operator, tow truck driver and vehicle storage operator must meet the standards of learning, competence and conduct that are appropriate for the services they provide and only undertake work that they are competent to perform by virtue of their knowledge and experience.
3. Every tow operator, tow truck driver and vehicle storage operator shall regard his or her duty to public safety as paramount.
4. Every tow operator, tow truck driver and vehicle storage operator shall comply with all applicable laws where they provide their services.
5. Every tow operator, tow truck driver and vehicle storage operator shall honestly and accurately represent and advertise their services.
6. Every tow operator, tow truck driver and vehicle storage operator shall adhere to this code and advise the Director of any act or omission of anyone that he or she believes to be contrary to this code.
SCHEDULE 2
WORDING TO BE PROVIDED RE CONSENT
1. Tow operators and tow truck drivers must follow the requirements of the Towing and Storage Safety and Enforcement Act, 2021. The Act sets out responsibilities for the operation of a tow truck, conduct toward the public and at the scene of an accident, and the rates that can be charged for towing a motor vehicle. The Act also sets out rights you have when requesting or receiving towing services.
2. You have the right to,
(a) decide who can tow your vehicle and where your vehicle will be towed to;
(b) receive and review the Consent to Tow form and Maximum Rate Schedule before towing begins; do not sign a blank form;
(c) receive an unaltered copy of the signed Consent to Tow form;
(d) receive an itemized invoice before paying and get a receipt when you pay;
(e) choose the payment method; and
(f) contact the Ministry of Transportation if you have any concerns about the towing services you receive or the conduct of the tow truck driver or tow operator.
3. Tow truck drivers and tow operators must,
(a) notify you if your vehicle is taken to a location that is different from the location you identified;
(b) not charge more than the rates published on the Government of Ontario’s website on the Towing and Storage Safety and Enforcement Act, 2021;
(c) accept multiple forms of payment;
(d) not solicit you to consent to other services, including vehicle storage services;
(e) not refer you to any medical or legal services and can only refer you to another towing, vehicle storage or vehicle repair business if you request it; and
(f) disclose any interest they have or benefit they may receive from the referral at the time of making the referral.
4. Tow truck drivers and tow operators are identified by name and certificate number on the Consent to Tow form and on the tow truck. Make sure the tow operator’s name and certificate number on the tow truck matches the documentation.
5. Tow truck drivers and tow operators are subject to a Code of Conduct. See the Government of Ontario’s website on the Towing and Storage Safety and Enforcement Act, 2021.
Maximum Rates
TESSA Maximum Rates Tow Operator - Extreme Roadside and Recovery 1937824 Ontario Inc
VS/TO 184302520
Basic Towing Services
Type and service Rate structure Amount
Basic tow: Towed vehicle up to 4,536 kg GVWR flat rate$450.00
Basic tow: Towed vehicle from 4,536.1 to 11,793 kg GVWR flat rate$650.00
Basic tow: Towed vehicle more than 11,793 kg GVWR flat rate$2,000.00
Kilometres travelled, towed vehicle up to 4,536 kg GVWR per kilometre$5.00
Kilometres travelled, towed vehicle from 4,536.1 kg to 11,793 kg GVWR per kilometre$6.00
Kilometres travelled, towed vehicle more than 11,793 kg GVWR per kilometre$7.50
International border crossing per hour$400.00
Tolls and permits percentage of cost100.00%
Time of day premium per event$300.00
Intermediate Towing Services
Type and service Rate structure Amount
Intermediate tow: Towed vehicle up to 4,536 kg GVWR flat rate$895.00
Intermediate tow: Towed vehicle from 4,536.1 to 11,793 kg GVWR flat rate$1,200.00
Intermediate tow: Towed vehicle more than 11,793 kg GVWR flat rate$2,800.00
Consumables percentage of cost115.00%
Clearing debris or safe loading and securement per hour$300.00
Stand-by timeper hour$1,000.00
Kilometres travelled, towed vehicle up to 4,536 kg GVWRper kilometre$5.00
Kilometres travelled, towed vehicle from 4,536.1 kg to 11,793 kg GVWR per kilometre$6.00
Kilometres travelled, towed vehicle more than 11,793 kg GVWR per kilometre$7.50
International border crossing per hour$400.00
Tolls and permits percentage of cost100.00%
Time of day premium per event$300.00
Advanced Towing Services
Type and service Rate structure Amount
Tolls and permitspercentage of cost100.00%
Time of day premiumper event$300.00
Consumablespercentage of cost115.00%
Tow Trucks: Rotator boom, 75 tons or higherper hour$1,500.00
Tow Trucks: Rotator boom, 70 tonsper hour$1,500.00
Tow Trucks: Rotator boom, 65 tonsper hour$1,400.00
Tow Trucks: Rotator boom, 60 tonsper hour$1,400.00
Tow Trucks: Rotator boom, 55 tonsper hour$1,300.00
Tow Trucks: Rotator boom, 50 tonsper hour$1,300.00
Tow Trucks: Rotator boom, 45 tonsper hour$1,200.00
Tow Trucks: Rotator boom, 40 tonsper hour$1,200.00
Tow Trucks: Fixed boom, 50 tons or higherper hour$1,300.00
Tow Trucks: Fixed boom, 45 tonsper hour$1,200.00
Tow Trucks: Fixed boom, 40 tonsper hour$1,200.00
Tow Trucks: Fixed boom, 35 tonsper hour$950.00
Tow Trucks: Fixed boom, 30 tonsper hour$900.00
Tow Trucks: Fixed boom, 25 tonsper hour$900.00
Tow Trucks: Fixed boom, 20 tonsper hour$900.00
Tow Trucks: Fixed boom, 15 tonsper hour$900.00
Tow Trucks: Fixed boom, 10 tonsper hour$700.00
Tow Trucks: Tow truck – no certified capacity, boom capacity less than 10 tons, or flatbed that can tilt to loadper hour$650.00
Equipment: Air cushionsper event$12,500.00
Equipment: Lighting/light standper event$2,200.00
Equipment: Roll-off binper event$5,500.00
Specialized vehicles: Backhoe loaderper hour$795.00
Specialized vehicles: Front-end loaderper hour$795.00
Specialized vehicles: Fork-liftper hour$350.00
Specialized vehicles: Skid-steerper hour$350.00
Specialized vehicles: Underground extraction vehicleper hour$450.00
Specialized vehicles: Dump truckper hour$550.00
Specialized vehicles: Truck tractorper hour$395.00
Specialized vehicles: Flatbed trailerper hour$395.00
Specialized vehicles: Float trailerper hour$395.00
Specialized vehicles: Van trailerper hour$395.00
Specialized vehicles: Incident response vehicle with tools and materialsper hour$395.00
Specialized vehicles: Response vehicle with a 360 beacon/lampper hour$265.00
Labour: Casual labourper hour$170.00
Labour: Specialized labour, scene supervisor/recovery/coordinator/health and safety coordinator per hour$355.00
Labour: Specialized labour, mechanic per hour$315.00
Labour: Specialized labour, rigger per hour$225.00
Third party services percentage of cost 115.00%
Kilometres travelled, towed vehicle up to 4,536 kg GVWR per kilometre$5.00
Kilometres travelled, towed vehicle from 4,536.1 kg to 11,793 kg GVWR per kilometre$6.00
Kilometres travelled, towed vehicle more than 11,793 kg GVWR per kilometre$7.50
TESSA Maximum Vehicle Storage Price List
Storage Service
Outdoor storage: Damaged electric vehicle storage from 6.51 to 12.5 m per day $225.00
Outdoor storage: Damaged electric vehicle storage more than 12.5 m per day $275.00
After-hours access per event $85.00
Outdoor storage, up to 6.5m per day $90.00
Outdoor storage, from 6.51 to 12.5 m per day $150.00
Outdoor storage, more than 12.5 m per day$200.00
Outdoor storage: Damaged electric vehicle storage up to 6.5 m per day $185.00
Indoor storage, up to 6.5m per day $150.00
Indoor storage, from 6.51 to 12.5 m per day $225.00