Roadside and Recovery​

SCHEDULE 1
CODE OF CONDUCT

1. Every tow operator, tow truck driver and vehicle storage operator shall act with professionalism, integrity, courtesy, good faith and fairness toward the public and each other.

2. Every tow operator, tow truck driver and vehicle storage operator must meet the standards of learning, competence and conduct that are appropriate for the services they provide and only undertake work that they are competent to perform by virtue of their knowledge and experience.

3. Every tow operator, tow truck driver and vehicle storage operator shall regard his or her duty to public safety as paramount.

4. Every tow operator, tow truck driver and vehicle storage operator shall comply with all applicable laws where they provide their services.

5. Every tow operator, tow truck driver and vehicle storage operator shall honestly and accurately represent and advertise their services.

6. Every tow operator, tow truck driver and vehicle storage operator shall adhere to this code and advise the Director of any act or omission of anyone that he or she believes to be contrary to this code.

SCHEDULE 2
WORDING TO BE PROVIDED RE CONSENT

1. Tow operators and tow truck drivers must follow the requirements of the Towing and Storage Safety and Enforcement Act, 2021. The Act sets out responsibilities for the operation of a tow truck, conduct toward the public and at the scene of an accident, and the rates that can be charged for towing a motor vehicle. The Act also sets out rights you have when requesting or receiving towing services.

2. You have the right to,

(a) decide who can tow your vehicle and where your vehicle will be towed to;

(b) receive and review the Consent to Tow form and Maximum Rate Schedule before towing begins; do not sign a blank form;

(c) receive an unaltered copy of the signed Consent to Tow form;

(d) receive an itemized invoice before paying and get a receipt when you pay;

(e) choose the payment method; and

(f) contact the Ministry of Transportation if you have any concerns about the towing services you receive or the conduct of the tow truck driver or tow operator.

3. Tow truck drivers and tow operators must,

(a) notify you if your vehicle is taken to a location that is different from the location you identified;

(b) not charge more than the rates published on the Government of Ontario’s website on the Towing and Storage Safety and Enforcement Act, 2021;

(c) accept multiple forms of payment;

(d) not solicit you to consent to other services, including vehicle storage services;

(e) not refer you to any medical or legal services and can only refer you to another towing, vehicle storage or vehicle repair business if you request it; and

(f) disclose any interest they have or benefit they may receive from the referral at the time of making the referral.

4. Tow truck drivers and tow operators are identified by name and certificate number on the Consent to Tow form and on the tow truck. Make sure the tow operator’s name and certificate number on the tow truck matches the documentation.

5. Tow truck drivers and tow operators are subject to a Code of Conduct. See the Government of Ontario’s website on the Towing and Storage Safety and Enforcement Act, 2021.